How Can We Help?
We're here to assist you with any questions, issues, or feedback about SaltSense.
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Send us an email and we'll get back to you as soon as possible.
Quick Help
Check out our frequently asked questions below, or use the contact form to reach out directly.
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Frequently Asked Questions
How do I upload a bill?
Go to the Upload Bill page, drag and drop your PDF or image file, or paste the text content. Our AI will analyze it automatically.
What file formats are supported?
We support PDF files, images (JPG, PNG), and plain text. You can also paste text directly from your prescription or bill.
How accurate is the AI analysis?
Our AI is trained on medical billing data and provides high accuracy. However, always verify critical information with your healthcare provider.
Can I share my analysis with my doctor?
Yes! Use the 'Share with Doctor' feature to generate a share code. Your doctor can access the report using this code on the Doctor Dashboard.
What happens to my data?
Your data is encrypted and stored securely. We never share your medical information with third parties. See our Privacy Policy for details.
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing period.
Do you provide medical advice?
No. SaltSense provides informational analysis only. Always consult with qualified healthcare professionals for medical decisions.
How long does it take to analyze a bill?
Most bills are analyzed within 10-30 seconds. Complex bills with many medications may take up to a minute.
Still need help?
Don't hesitate to reach out. We're committed to providing the best support experience.