Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your SaltSense subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to all features until the subscription expires
• Your data will be preserved and accessible with a free account

2. Refund Policy

We offer refunds under the following circumstances:

• Within 7 days: Full refund if you're not satisfied with the service
• Technical issues: Pro-rated refund for extended service outages
• Billing errors: Full refund for any duplicate or erroneous charges

3. How to Request a Refund

To request a refund, please contact us at support@saltsense.xyz with:

• Your account email address
• The reason for your refund request
• Your payment receipt or transaction ID

We aim to process refund requests within 5-7 business days.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Partial months of service after the 7-day window
• Accounts terminated for Terms of Service violations
• Promotional or discounted subscriptions (unless otherwise stated)

5. Free Trial

If we offer a free trial period, you will not be charged until the trial ends. You can cancel at any time during the trial without any charges.

6. Contact Us

For billing inquiries or refund requests, please contact us at:

• Email: support@saltsense.xyz
• Response time: Within 24-48 hours